This is so true - I'd really love to think the development team (who are doing a great job) are listening to their users. I wrote on slack about the kano model and how a lack of basic features leads to frustration. Whereas Exciters may impress but do not create frustration when they are missing.
Basic Features: latex, offline operation
Exciter features: AI ... Generative AI ... intrusive AI
I'd never switch apps for a novel AI feature .. I've left many that lack basic features :(
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This is so true - I'd really love to think the development team (who are doing a great job) are listening to their users. I wrote on slack about the kano model and how a lack of basic features leads to frustration. Whereas Exciters may impress but do not create frustration when they are missing.
Basic Features: latex, offline operation
Exciter features: AI ... Generative AI ... intrusive AI
I'd never switch apps for a novel AI feature .. I've left many that lack basic features :(